Automation answers tickets. Transformation redesigns how every customer interaction flows from first contact to final resolution. Telenok is the agentic AI layer that intervenes across your support workflows, autonomously resolving queries, executing backend actions, and orchestrating multi-step processes to protect revenue and strengthen EBITDA margins.
QUERY AUTOMATION
RESOLUTION SPEED
COST REDUCTION
FEWER ESCALATIONS
*Average results achieved across live enterprise deployments.
Most AI support tools answer questions. Telenok transforms the entire workflow. It's an agentic execution layer that autonomously handles Tier-1 interactions (order status, policy queries, claims intake, CRM updates, returns processing), while orchestrating specialized AI agents, systems, and workflows to complete requests end-to-end.
Complex cases are escalated to human agents with complete context, summaries, and recommended next-best actions. Responses stay accurate, compliant, and aligned to your brand throughout. This is what it means to go from conversation to completion without the queue.
The result: Faster resolutions, lower operational cost, reduced rework, consistent CX across every channel, an EBITDA margin impact that finance teams notice within the first quarter. That's customer delight, reimagined.
Go live in 5–6 weeks on Zendesk, Salesforce, Freshworks, Outlook/365, or HubSpot with continuous improvement through governed weekly releases.
Talk to Our ExpertsOther tools respond. Telenok resolves. Every customer interaction flows through an intelligent intervention pipeline — from first contact to backend execution to confirmed resolution across every channel, simultaneously.
Slow responses and long wait times frustrate customers and erode loyalty.
Inconsistent answers across agents weaken trust in your brand.
Manual routing delays resolution and inflates cost-per-ticket.
Customers repeat their issues across channels; every repetition is a churn risk.
Headcount scales linearly while efficiency stays flat.
Most organizations still use human effort to handle work that is repeatable, rules-driven, and operationally predictable — work that an intelligent intervention layer should absorb. The competitors who figure this out first don't just save money, they transform their entire customer experience.
Talk to Our ExpertsTelenok restructures how support work gets done by combining decision intelligence with controlled execution, taking every interaction from conversation to completion.
Absorbs high-volume, repetitive demand without increasing headcount. Every automated resolution improves your cost-to-serve ratio and EBITDA margin.
Executes backend actions — processes returns, updates CRM records, triggers logistics workflows, initiates claims — not just AI replies.
Preserves human oversight where judgment, risk, or compliance is required.
Delivers instant, consistent responses aligned to policies, tone, and escalation rules across every channel.
Reduces QA overhead and rework through governed automation with source-linked responses.
This isn't about automating conversations. It's about transforming your support operation into one that's operationally efficient, economically viable, and built for growth — without scaling headcount.
Telenok operates directly within your support workflows, taking ownership of execution from conversation to completion.
Intelligent Query Handling: Resolves high-volume requests through context-aware interactions, attachment intelligence, conversation memory, and ≤ 2.5s response times.
Action-Driven Automation: Executes multi-step workflows (returns, updates, backend actions) that directly impact revenue and customer experience.
Unified, Multichannel Coverage: Consistent, policy-aligned interactions across email, chat, voice, WhatsApp, SMS, and APIs with full context preservation.
Agent Enablement: Escalates with full context, summaries, and next-best actions, reducing resolution time, operational risk, and agent effort.
Executive-Grade Visibility: Transforms ticket data into operational insight: coverage gaps, exception rates, escalation trends, CX risks, and cost-to-serve impact.
Transformed Tier-1 borrower interactions across complex loan programs — from conversation to resolution — using SOP-driven responses and agentic workflow execution.
80% Faster Response 3× Conversion Lift 40% Satisfaction ↑Transformed high-volume product support across email and webforms — delivering consistent, brand-aligned resolutions and redefining what customer delight looks like at scale.
90%+ Accuracy 85%+ CSAT 100% Tier-1 AutomatedEvery industry has support workflows that drain margin and slow growth. Telenok intervenes at each critical point (resolving, executing, and orchestrating) transforming cost centers into competitive advantages.
Support costs in e-commerce scale with volume, but they don't have to. Telenok transforms 30+ touchpoints across the shopper journey: recovering abandoned carts, deflecting WISMO queries, automating returns, and activating post-purchase revenue. Sixteen of these interventions need zero development, just configuration and your existing systems. The result isn't just cost savings — it's a fundamentally different support operation that drives growth.
WISMO ticket deflection
Scale during flash sales
Day-one use cases
Convert passive browsers into active buyers. Telenok intercepts hesitation patterns, runs conversational sizing flows to prevent returns, and surfaces product comparisons when shoppers toggle between options — collapsing the decision cycle.
Stop revenue from leaking at checkout. Telenok recovers abandoned carts with context-aware offers, resolves coupon confusion instantly, walks shoppers through payment failures in real time, and optimizes multi-item carts with bundle deals.
WISMO accounts for 30–50% of all e-commerce tickets. Telenok deflects them entirely by pulling real-time tracking data, handling rescheduling and address changes, sending proactive delay alerts, and following up on failed deliveries.
Not every return needs to become a refund. Telenok collects reasons and deflects returns by offering exchanges or store credit, generates instant return labels, facilitates direct exchanges, and resolves damaged-item claims with photo evidence — all in one flow.
Turn one-time buyers into repeat customers. Telenok triggers timed cross-sell follow-ups, calculates replenishment cycles for consumables, solicits reviews conversationally, surfaces forgotten loyalty points, and runs win-back campaigns for lapsed customers.
Bridge digital and physical. Telenok checks store stock in real time, manages BOPIS workflows end-to-end, books in-store appointments, handles omnichannel return routing, absorbs 10× volume spikes during flash sales, and acts as a personal shopper.
No rip-and-replace — it plugs into Shopify, Magento, SAP, or custom platforms via webhooks and APIs. Same agent, same knowledge, same rules across voice chat, and email. That's how you transform support, not just automate it.
See Telenok on Your E-Commerce Workflows
Insurance support is high-stakes, compliance-sensitive, and volume-intensive, especially during enrollment periods and catastrophe events. Telenok transforms the entire policyholder lifecycle: recovering abandoned quotes, automating FNOL intake 24/7, managing claims status at scale, preventing DOI complaints, and activating retention campaigns before policyholders defect. From conversation to completion, without the queue — even at 2 AM after a hurricane.
FNOL intake coverage
CAT event scale capacity
Languages supported
Recover abandoned quotes with personalized follow-ups, run consultative coverage recommendations, identify multi-line bundling opportunities that save policyholders money, and guide seniors through Medicare AEP and ACA open enrollment at scale with compliance guardrails built in.
Life events trigger insurance changes — and missed updates trigger churn. Telenok proactively reaches out after marriages, home purchases, and new vehicles; calls 30 days before renewal with available discounts; intervenes before missed payments cause policy lapses; and conducts annual coverage gap analyses.
Filing a claim is stressful and time-sensitive — most accidents happen nights and weekends. Telenok handles the entire FNOL process 24/7 via voice or chat, provides real-time claims status, coordinates preferred repair shops and rental cars, scales instantly during catastrophe events, and guides through disputes and appeals.
Add a scalable fraud prevention layer without delaying legitimate claims. Telenok makes verification calls to confirm suspicious claim details and flag inconsistencies for SIU, and weaves application fraud screening into the normal quoting conversation, catching discrepancies before the policy is issued.
US insurance is regulated at the state level. Telenok delivers required notices (cancellation warnings, rate increase explanations, non-renewal communications) within mandated timeframes. It intercepts frustrated policyholders before they escalate to the Department of Insurance and delivers annual coverage summaries proactively.
Turn retention from reactive to predictive. Telenok engages at-risk policyholders with personalized save campaigns, activates referral programs after positive claims experiences, cross-sells life and disability during natural touchpoints, and runs outbound education for commercial lines small business prospects.
"Available Today" use cases need zero development — just configuration. Integration-dependent workflows connect through standard APIs your systems already support. That's transformation, not a tool purchase.
See Telenok on Your Insurance Workflows
Mortgage support is document-heavy, compliance-sensitive, and painfully slow. Borrowers call about loan status more than anything else, and every missed follow-up is a lost deal. Telenok supports mortgage operations across the loan lifecycle by coordinating borrower communications, delivering operational updates, providing knowledge assistance to loan officers, automating routine workflows, and surfacing portfolio and pipeline visibility for faster operational execution.
Docs managed per loan
Borrower status access
Time to go-live
Convert anonymous rate-shoppers into qualified leads without form fills. Telenok triggers conversational qualification, walks first-time buyers through jargon in plain language. It provides real-time visibility into loan pipelines, funding activity, branch performance, workflow status, and operational reports for loan officers and mortgage leadership.
The average mortgage requires 15–25 documents and every missing item delays closing. Telenok equips loan officers and mortgage operations teams with instant access to approved product information, policy updates, internal procedures, and workflow status while coordinating borrower communications and document workflows.
"What's the status of my loan?" is the most frequent borrower call. Telenok provides real-time status from the LOS 24/7, translates underwriting conditions into plain English with fill-in templates, communicates appraisal gaps with clear options, alerts borrowers before rate locks expire, and ensures TRID disclosure delivery and acknowledgment.
The last mile of a mortgage is where confusion and fraud risk peak. Telenok sends personalized closing checklists 48 hours out, delivers wire fraud prevention warnings before scammers strike, calls borrowers after servicing transfers with new account details, and explains escrow shortages and tax adjustments in plain language.
Turn the servicing relationship into a revenue engine. Telenok conducts annual mortgage reviews with refinance or HELOC recommendations, identifies equity-rich borrowers for home equity cross-sell, and times outreach to life events (marriages, growing families, job changes) that signal new mortgage needs.
Mortgage is one of the most regulated industries in the US. Telenok ensures TRID disclosures are delivered and acknowledged on time, tracks mandatory waiting periods, maintains audit-trail-ready conversation logs, and runs wire fraud prevention scripts — turning compliance from a bottleneck into an automated checkpoint.
Telenok integrates with Encompass, Byte, LoanSphere, Salesforce, and custom platforms. As the conversation layer, it connects your existing systems through APIs and webhooks to orchestrate borrower interactions from first inquiry to portfolio retention.
See Telenok on Your Mortgage Workflows
Healthcare support is high-volume, compliance-critical, and directly impacts patient outcomes. No-shows alone cost the US $150B annually. Prior auth calls consume hours of staff time. Post-discharge readmissions incur CMS penalties. Telenok transforms these workflows at scale: reducing no-shows through automated confirmation calls, navigating insurance and billing questions, conducting post-discharge follow-ups at clinically validated intervals, running SDOH screenings, and executing patient recall campaigns — across 50+ languages.
Annual no-show cost addressed
After-hours triage coverage
Languages for LEP patients
Patients wait 15+ minutes on hold just to book an appointment. Telenok matches patients to the right provider by specialty, insurance, and location; makes automated confirmation calls at 48h and 2h to cut no-shows; guides new patients through intake digitally before their visit; follows up on specialist referrals within 24 hours; and handles after-hours triage using clinically validated protocols.
US medical billing is notoriously confusing. Telenok verifies insurance eligibility and copays in real time, provides prior authorization status updates, walks patients through EOB line items in plain language, sets up payment plans to prevent collections, and delivers Good Faith Estimates for No Surprises Act compliance.
Hospital readmissions cost $26B annually and incur CMS penalties. Telenok conducts structured post-discharge follow-ups at 24h, 72h, and 7 days; sends daily medication adherence reminders with refill coordination; handles CCM program enrollment and monthly 20-minute check-in calls at scale; notifies patients when lab results are reviewed; and closes care gaps for overdue screenings.
HCAHPS scores directly impact Medicare reimbursement. Telenok conducts conversational post-visit satisfaction checks that feel human, routes unhappy patients for immediate resolution before negative scores are submitted, coordinates prescription refills, walks elderly patients through telehealth setup 30 minutes before virtual visits, and administers SDOH screenings with community resource connections.
Free clinical staff from administrative burden. Telenok manages inbound call volume for schedule changes and on-call inquiries, follows up persistently with payers on credentialing and enrollment applications, and executes patient recall campaigns for annual wellness visits, preventive screenings, and vaccination drives at scale.
Healthcare is one of the most regulated sectors. Telenok ensures clinical triage follows validated protocols with proper disclaimers, maintains HIPAA-aligned conversation handling, supports 50+ languages for LEP patient populations, administers standardized SDOH screenings (PRAPARE, AHC-HRSN), and keeps audit-ready conversation logs for every interaction.
It integrates with Epic, Cerner, Athena, and custom platforms. From reducing $150B in no-show costs to closing care gaps at scale — this is what it means to transform patient access, not just digitize it.
See Telenok on Your Healthcare Workflows
Consumer tech support is the highest-volume, most repetitive category in customer service and the most deflectable. Wi-Fi troubleshooting, warranty checks, "where's my order," setup walkthroughs, and subscription billing disputes dominate queues. Telenok transforms 32 intervention points across 6 stages of the device lifecycle: turning researchers into buyers, eliminating setup frustration, deflecting Tier-1 diagnostics at scale, orchestrating warranty and repair flows end-to-end, intercepting subscription churn, and proactively managing recalls, security patches, and device end-of-life transitions.
Intervention points mapped
CSAT at scale (proven)
Lifecycle stages covered
Turn researchers into buyers with guided conversations. Telenok runs consultative product matching — asking about use case, budget, and OS preference, then surfacing 2–3 options with clear reasoning. It cross-references compatibility matrices to prevent returns before they happen, provides real-time trade-in valuations, and guides financing eligibility.
The first 48 hours determine satisfaction forever. Telenok recovers high-value cart abandonments with device-specific nudges, walks through SIM/eSIM provisioning and license key activation, upsells extended warranties at the decision window, then guides step-by-step device setup, data migration between platforms, smart home pairing, and proactive 48-hour check-ins.
The highest-volume, highest-deflection stage. Telenok runs structured diagnostic workflows (Wi-Fi issues, Bluetooth pairing failures, cellular signal problems) resolving the majority without human intervention. It assists with firmware update failures, handles connectivity and network troubleshooting at scale, and triggers remote diagnostic scans for complex issues, escalating with pre-attached logs and data.
Turn a pain point into a loyalty moment. Telenok verifies warranty status, generates RMA numbers, emails shipping labels, and schedules courier pickup — all in one conversation. It proactively notifies customers about repair progress, triages accidental damage claims with photo assessment, and dispatches advance replacements for premium accounts to minimize downtime.
Where churn happens and where Telenok saves it. When customers initiate cancellation, Telenok understands the reason and responds accordingly: too expensive → discount or downgrade; don't use it → offer pause; switching → highlight differentiators. It handles plan changes and family sharing, resolves billing disputes by pulling history and explaining line items, and recovers failed payments before access lapses.
Every end-of-life is a new beginning-of-sale. Telenok proactively contacts customers when devices hit 18–24 months with trade-in valuations and upgrade offers, orchestrates the full trade-in flow from data wipe to credit issuance, guides e-waste recycling, executes product safety recalls and security patch notifications at scale, handles DSAR intake, and communicates end-of-support transitions with clear upgrade paths.
It connects via standard APIs and webhooks to your existing tech stack. "Available Today" use cases need zero development — just KB configuration. From pre-purchase guidance to end-of-life recycling, transform every touchpoint in the device lifecycle.
See Telenok on Your Consumer Tech Workflows
From scoping to controlled rollout in 5–6 weeks. No system replacement, no migration risk. Just transformation.
Transformation without trust is just risk. Telenok is built for controlled, enterprise-grade operations. All workflows remain visible, auditable, and governed within your operating environment.
SOC 2 and ISO 27001-aligned operational controls
Role-based access control (RBAC) with configurable permissions
Full audit trails and response traceability for compliance visibility
Secure, authenticated system integrations
Controlled release cycles and validation checkpoints
Privacy-aware data handling with minimal retention
Source-linked responses aligned to approved SOPs and policies
Reviewable AI decisions with confidence thresholds and handoff triggers
Validate automation coverage, workflow execution, and operational impact using your own tickets, policies, and systems before scaling. Experience what it means to go from conversation to completion.
Customer Delight - Reimagined